Refund policy
A. What is your return policy?
It’s very important to us that you are satisfied with your purchase from Georgie Porgy.
a. If there is an error in shipment (such as a defective product or an item shipped in error), we offer two solutions:
- Resend a new one
- Refund
You can decide how to deal with the defective product after receiving.
b. If you are not satisfied with your recent purchase, simply return it within 30 days of purchase in unopened or original condition, and we will gladly replace it or issue a full refund. The choice is yours. The customer is responsible for shipping costs of returned merchandise.
To request a return, email us and let us know the reason.
Always contact us for authorization prior to returning any merchandise.
B. How long does it take for me to get a refund?
Once your return is received, your credit will be processed in our system promptly. Depending on your credit card company or bank, it may take 3–7 days for the refund to post to your account.
Information we hold about you
When you shop with us, subscribe, register for an online account, ask us to keep in touch with you using your email address or mobile number, or choose to receive our catalogues, we collect information about you.
Our use of your information
We only use your information to fulfil any orders you place with us, update you on the progress of your orders and assist with any future customer service queries. We will also use your information to expedite order processing, improve our marketing and promotional efforts, analyze site usage, and customize georgieporgy.com’s layout, content, and services.